Transparency & connection
Always know what is happening with your care.
Banksia Care uses ShiftCare internally to manage rostering, incident reports and care documentation, and CareApp so families, participants and aged care clients have real-time visibility into every shift.
Get in touchInternal operations
ShiftCare keeps our team accountable.
Every shift, every incident, every care note is recorded in ShiftCare, our practice management platform. This means nothing is left to memory, and our documentation is always accurate, complete and audit-ready.
Incident reports
Every incident is logged, timestamped and stored securely. Nothing falls through the cracks.
Shift logs & care notes
Workers record what happened during each shift, observations, tasks completed, any concerns noted.
Rostering & scheduling
Staff rosters are managed in ShiftCare so the right worker is always matched to the right participant.
Compliance & documentation
NDIS and aged care compliance documentation is maintained and audit-ready at all times.
For families & participants
Real-life updates through CareApp.
CareApp is the participant and family-facing platform that connects directly to our ShiftCare records. When a worker starts a shift, you know. When they finish, you know. Care notes, schedules and updates are available in real time. No chasing, no guessing.
This is available to NDIS participants, aged care clients and their families or nominated representatives. Ask your support coordinator or our team to set up your CareApp access when you start with us.
Ask about CareApp accessReal-time shift notifications
Families receive a notification when a worker arrives and when they leave, no more wondering.
Care notes in your pocket
Read what happened during each visit directly in the app. Shift notes, observations and updates, all in one place.
Upcoming schedule
See who is coming, when, and for how long. No phone calls needed to confirm a roster.
Available on iOS & Android
CareApp works on any smartphone. Families and participants can access it from wherever they are.
Who can access CareApp?
CareApp access is available to all Banksia Care participants, aged care clients, and their nominated family members or carers. Access is set up when you begin services with us. Just let our team know who you would like to include.
Ready to get started?
Contact us to learn more about how CareApp works and how to set up access for your family.
Contact us