Privacy policy

1. About this policy

Banksia Care (ABN 33 684 306 198) is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose personal information.

2. What information we collect

We may collect personal information including:

• Name, contact details and date of birth
• NDIS participant number and plan details
• Health and disability information relevant to service delivery
• Emergency contact and next of kin details
• Financial information for billing and NDIS claims
• Employment information for staff and contractors
• Information provided through our website contact forms

3. How we collect information

We collect information directly from you where possible, through intake forms, service agreements, phone calls, emails and our website. In some cases we may collect information from third parties such as referring organisations, My Aged Care, the NDIS or healthcare providers, with your consent.

4. How we use your information

We use personal information to:

• Deliver and coordinate the services you have requested
• Communicate with you about your supports
• Process NDIS claims and aged care billing
• Meet our legal and regulatory obligations
• Improve the quality of our services
• Respond to complaints and feedback

5. Disclosure of information

We may disclose personal information to:

• Staff and contractors involved in delivering your supports
• The NDIS, NDIA and NDIS Quality and Safeguards Commission as required
• My Aged Care and the Aged Care Quality and Safety Commission as required
• Healthcare providers and allied health practitioners involved in your care
• Emergency services where there is a risk to life
• Other parties with your consent

We do not sell personal information to third parties.

6. Sensitive information

Health and disability information is sensitive information under the Privacy Act. We handle this information with additional care and only collect and use it where necessary for service delivery or as required by law.

7. Storage and security

We store personal information securely using appropriate physical, electronic and procedural safeguards. We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification or disclosure.

8. Access and correction

You have the right to access personal information we hold about you and to request corrections where the information is inaccurate, incomplete or out of date. To make a request, contact us using the details below.

9. Complaints and escalation

If you believe your privacy has been breached, please contact our administration office directly in the first instance. We take all privacy concerns seriously and will work to investigate and resolve your issue.

If we have not responded to your satisfaction within 30 days, you have the right to lodge a formal written complaint with the Office of the Australian Information Commissioner (OAIC) online at www.oaic.gov.au or by calling the OAIC enquiries line on 1300 363 992.

10. Contact us

For privacy enquiries, access requests or complaints: